Our team members take great pride in their roles. The staff has been handpicked based on their professionalism, level of compassion, overall intelligence and knowledge of our industry. Upon employment, they are specifically trained for their position and acclimated to our practice culture and our professional expectations.
As the Patient Care Coordinator, Rachel will guide your journey from inquiry, through consultation, all the way to scheduling your procedure. She worked full-time through college at a Consulting company getting work experience whilst simultaneously completing her Associate’s Degree in Business Management. She has an extensive background in identifying key customer problems and providing strategic recommendations for solving them. She works tirelessly to educate patient’s meanwhile delivering high-touch customer service by streamlining our process to assist in achieving your aesthetic goals!
Side by side with Dr. Ellen since 2004, her experience and expertise in pre and post-surgical patient care will allow you the comfort of knowing you are in good hands here. You will meet her at your pre-operative appointment and hear from her the day after your procedure. She assists with various functions in the office including laser hair removal, post-operative care such as dressing changes and suture removal, assisting with minor procedures and the list goes on. She will have you laughing throughout your entire experience here with Dr. Ellen.
Office Manager and Surgical Scheduler, Bridget, has been working at Dr. Ellen’s since 2009. Beginning at the practice as front desk receptionist, Bridget has worked hard to complete her degree in Business Management from Oakland University and advance her career to proudly take the positions she is in today. Whether is it making important office decisions or walking patients through the scheduling process, Bridget takes on any task with a great sense of care and pride, and always with a smile!
Certified Physician Assistant (PA), Kim, began her experience in the field of Plastic and Reconstructive Surgery in 2015. She graduated with a Bachelor of Science from Grand Valley State University and obtained her Physician Assistant training and Master’s degree at The University of Toledo. Kim will meet you during your first consultation, answer pre and post-operative questions, assist Dr. Janetzke in surgery and follow up with you during post-operative visits in the office. She frequently performs small procedures independently in the office, such as mole or cyst removal and scar revisions. Kim also performs cosmetic injections, including Botox and fillers, for Envee MedSpa. She’ll be there for you from the start to finish!
Insurance Liasion, Sharon, began her career in the medical field over 30 years ago. Starting as a medical assistant, she is now your go-to for insurance questions. She has years of experience working with a variety of insurance companies and will help guide you through the world of insurance policies and coverage options. She takes great pride in facilitating insurance payments and authorizations.
Devon is our practice assistant and has played an important part of our daily operations since 2021. Since joining our team, Devon has quickly shown she can tackle all tasks ranging from answering your medical questions, charting office notes, and handling operating room procedures. Devon will often be the first warm “Hello!” when you are being taken back to our exam room and has a very sweet and caring demeanor as she assists Dr. Ellen and our providers all day long. We are extremely lucky to have Devon on our team and we know you will think the same.
As our Office Coordinator, Mila will be one of the first happy faces to greet you when you arrive at our office. Mila joined our team in early 2022 as our front desk coordinator and throughout her first year with us, she has shown she can problem solve and address any task that comes her way. Whether it be assisting front desk duties, creating fun and unique content for our social media accounts, or recommending various skin care products to curious patients, Mila’s enthusiasm and willingness to roll up her sleeves to help wherever she is needed makes her an incredibly valuable team member.
As one of our newer team members, Kristyn joined our team with many years of front desk and customer service experience. Her attention to detail and organizational skills keeps the flow of the practice in order while always having the sunniest disposition. When you contact the office, Kristyn will be the first friendly face you interact with and we are incredibly happy to have her on our team.
WHAT OUR PATIENTS SAY
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The first step to any cosmetic procedure is a through consultation with a qualified and trusted professional. Schedule your consultation by filling out the form below or calling our Bloomfield Hills office.